Legal terms
Returns policy
Courtesy translation. In case of any discrepancy, the Italian version prevails.
You have the right to return the goods, or all products purchased directly from our website, within 30 days of receipt.
The goods must be unused, in their original packaging with the protective stickers intact, and in the same condition as when they were received.
Products purchased directly from our website must be returned to our warehouse in order to receive a return and a full refund; goods cannot be returned to a local retailer.
Return shipping costs may be borne by the customer.
Free items (or any free product received as part of a promotional offer) cannot be exchanged and must be returned together with the other items in the order if you return the order for a refund. The gift packaging included in a promotional offer, however, does not need to be returned.
The offer is based on the original purchase amount. If, after the return, the amount no longer meets the criteria for the offer and the free product is kept, the free product will be charged.
Promotional offers are based on the original order amount. If some products are returned and the eligibility criteria for the original offer are no longer met, the refund amount will be adjusted accordingly.