Legal terms
Warranty
Courtesy translation. In case of any discrepancy, the Italian version prevails.
Welcome to the Thema Italy Warranty section! We want to give our customers complete peace of mind with our warranty policy, which is why we are committed to supplying watches that exceed standards of excellence and to ensuring your long-term satisfaction.
What does our warranty cover?
Our warranty covers manufacturing defects and defects in the materials present in the watch at the time of purchase. We are proud of the quality of our watches and we take responsibility for any problems that may occur during normal use. The warranty is valid for 24 months from the date of purchase.
What does our warranty not cover?
The warranty does not cover damage caused by improper use, abuse, accidents, unauthorised modifications, inadequate maintenance or normal wear and tear. In addition, we accept no liability for indirect damages, losses or additional expenses arising from the use of the watch.
How do I activate the warranty?
To activate your warranty, you don't need to do anything at all! Once a product has been purchased, the dates of purchase and of arrival of the product are recorded in our databases, so we can keep track of all warranties. All we ask is that you keep your purchase receipt.
What should I do if I need service?
If you encounter a problem covered by the warranty, please contact our customer service as soon as possible. You will be asked for a detailed description of the problem, and we may ask you to send us the watch for a more thorough assessment. We will do our best to resolve the problem promptly and professionally.
Our warranty represents our commitment to quality and customer satisfaction. We are proud to offer a reliable after-sales service and to make sure that your Thema watch stays with you over time, with precision and style.